Shipping policy

Shipping Policy

Thank you for supporting Arizona Artisan. Every piece we make involves individual custom craftsmanship and precision laser engraving. Below are the terms and conditions that constitute our Shipping Policy.

1. Free shipping

Orders over $100 ship free within the United States. It is applied automatically at checkout — there is no code to enter.

2. Production time

Because our products are custom-made to order, fulfillment consists of two parts: production time and transit time. Transit estimates begin after the production period is complete.

Production time: Most orders are ready within 48 hours. Standard stock text or vector image items typically ship within 2 business days or less. Custom artwork engraving and UV printing orders require design approval and production, which generally takes 2–5 business days from the date your design mockup is finalized.
Processing schedule: Orders are not processed or shipped on weekends or major holidays.
High-volume delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you by email.

3. Domestic shipping rates and delivery estimates

Standard: $6 — 3 to 5 business days.
Express: $22 — 1 to 2 business days.
Larger or heavier pieces (knife sets, decanter sets, the chess, poker and coffee sets): Standard $12 — 3 to 7 business days, or Express $24 — 1 to 2 business days.
Every rate above is free on orders over $100.

Transit times are estimates provided by the carrier. Delivery delays can occasionally occur due to carrier issues beyond our control.

4. International shipping

We ship to 28 countries. International rates are calculated live at checkout by USPS or DHL Express, based on your address and the weight of the order. Free domestic shipping does not apply to international orders.

5. Local pickup

For customers in the Mesa and Maricopa County area, we offer free local pickup at checkout.

Once your order is completed, engraved and packaged, you will receive an email with pickup instructions and available hours — usually within 24 hours.
Our workshop is appointment-only, so please wait for that email before coming by.
Please bring your order confirmation email, digital or printed, when you arrive.

6. Shipment confirmation and order tracking

You will receive a Shipment Confirmation email containing your tracking number once your order has shipped. The tracking number will typically become active within 24 hours.

7. Customs, duties and taxes

Arizona Artisan is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

8. Damages and carrier issues

Arizona Artisan is not liable for products damaged or lost during transit once they leave our workshop. If you received your order damaged, please contact the shipment carrier directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim, as the carrier will require photographic proof.

100%

(14)

(0)

It was engraved perfectly and I loved how it turned out. Thank you so much !

Hi Autumn, we’re so glad you loved how the engraving turned out! Thank you for choosing Arizona Artisan and for your kind review.

The quality of the bag and design was excellent
It is reasonably priced and the service was fast
That made for a great birthday present
Thanks

Hi Marc, thank you so much for your kind words! We're thrilled to hear you loved the bag and that it made a great birthday gift. We appreciate your support!

The knives were perfect!

Hi Stuart, we're thrilled to hear you love the knives! Thank you for your wonderful review and support. Enjoy the wedding!!!!!!!!!

I found Arizona Artisan Shop on Facebook marketplace and couldn’t be happier with the work done. Very communicative and professional. I had engraving done on a golf club gift and the final product was better than I could’ve imagined. I highly recommend.

Hi Blake, thank you so much for your kind words! We apologize for the late reply due to some verification issues. We're thrilled to hear you loved the engraving work, especially for your gift. We’re proud to support our boys in blue and look forward to working with you again! Best, Arizona Artisan

Loved my camel bone knife so much, I had to come back for a gift for my wife. This santoku knife is a insane pattern, and he engraved a cool Japanese graphic on it per my request. Even had the handle monogrammed!

Hi there! We're thrilled to hear you loved the santoku knife and that it made a great gift for your wife. Thank you for sharing your experience and for choosing Arizona Artisan. We hope she loves it too!