Shipping
How long until my order ships?
Standard stock items usually ship within 1-3 business days. Custom engraved pieces need a little more time since each one is made to order — please allow 2-5 business days for production once your design mockup is approved. Orders don't go out on weekends or major holidays, and if we're running behind due to high order volume, we'll email you to let you know.
How much does shipping cost, and how long does delivery take?
Shipping is calculated at checkout based on your address and speed. Standard shipping typically takes 3-7 business days via USPS or UPS Ground, and expedited options (1-3 business days) are available at checkout. Keep in mind transit time starts after your item is finished, not when you place your order.
Can I pick up my order instead of having it shipped?
Yes! If you're in the Mesa or Maricopa County area, choose local pickup at checkout. Once your order is engraved and packaged, we'll email you pickup instructions and hours. Just bring your order confirmation with you.
How do I track my order?
You'll get a shipping confirmation email with tracking as soon as your package leaves our workshop — tracking usually becomes active within 24 hours.
What if my order arrives damaged?
We're sorry if that happens! Please hold onto all packaging and the damaged item and file a claim directly with the carrier, since they'll need photos as proof. Reach out to us too — we're happy to help however we can.
Returns & Exchanges
Can I return or exchange a custom engraved item?
Because every engraved piece is personalized specifically for you, custom orders are final sale — we're not able to accept returns or offer refunds for a change of mind or for errors in text you approved on your mockup (like a misspelling). This is why we always ask you to double-check your design carefully before giving the final approval.
What if you made a mistake on my order?
If your piece doesn't match the design you approved, or there's an alignment issue from our workshop, that's on us — let us know within 7 days of delivery with a few photos, and we'll replace it at no charge.
Do non-custom items have a different return policy?
Our full return and refund terms, including details for non-personalized items, are on our Refund Policy page.
Custom Orders
How does the custom engraving process work?
After you place your order, we'll send you a design mockup showing exactly how your text, monogram, or artwork will look. Production only begins once you approve that mockup, so take your time reviewing spelling and layout — once it's approved, we move straight into engraving.
What can I personalize?
Most of our engraved pieces can include names, initials, dates, short messages, or a monogram, and select items support custom graphics or a family crest. Check the individual product page for exactly what customization options are available.
Will my engraved item look exactly like the product photos?
Very close, but not pixel-perfect — we work with natural materials like wood, slate, leather, and metal, so small variations in texture, color, and depth are part of the handmade, artisan process rather than a defect.
Can I supply my own logo or artwork?
Yes, as long as you own the rights to it or have permission to use it. We reserve the right to decline any design that's profane, hateful, or infringes on someone else's intellectual property.
Still have a question?
We're happy to help — reach out through our Contact page and we'll get back to you as soon as we can.